Setting a New Standard for Client Service
Beyond our financial planning solutions*, we strive to create and maintain a streamlined client experience throughout your time with us. In order to uphold this promise, there are five core values we incorporate into everything we do to help ensure every one of our clients receives the highest level of care and attention.
No problem too small, we are always just a phone call or email away. Our goal first and foremost is to provide you with the financial confidence you need in the path that lies ahead so every step you take gets you closer to where you want to be.
* Financial Planning Solutions can only be provided by Investment Advisor Representatives of Voya Financial Advisors.
THE PRINCIPLES THAT SERVE AS OUR CORNERSTONES
The financial industry is filled with empty promises. Our mission is to change the conversation by not just saying what we’re going to do, but also doing what we say. Similarly, we will hold you accountable to follow our recommendations and implement our strategy so your money and time are never wasted.
From our financial planning fees to our honest opinions, we are an open book when it comes to your concerns and questions. We take wealth management very seriously; with this responsibility comes a need for complete transparency into who we are, what we believe and how we can best serve your needs.
Even if you pick the option that we recommend the least, we will always stand by your decisions and values. There is always more than one way to achieve the same goal, and we want to make sure the path you take is what you want, not what we prefer. Your dreams and desires will always be our number one priority.
Before we dive deep into the details, we want to make sure we foster a mutually beneficial relationship where both sides are confident in the other’s actions and beliefs. Our prior experiences guide everything we do, and we hope that from the very beginning, you’ll feel secure and in smart, capable hands.
We pride ourselves on telling you what you need to hear — not what you want to hear. This means no sugarcoating. No secrets. And never anything but the absolute truth because you deserve open and honest communication about the causes and implications of your financial decisions.